Your Questions,

Answered

    • Made-To-Order Hair Accessories take approximately 2-3 weeks depending on supplies available.

    • Made-To-Order Phone Cases take approximately 3-4 weeks, depending on supplies available.

    • All Custom Orders take approximately 4-6 weeks to make depending on supplies available for what you want.

    I usually am able to get items created closer to the shorter time estimate given, but it sometimes takes longer depending on my supplier and mail couriers.

    These time estimates are ESTIMATES. If they take longer, I will message you directly and let you know. I will never leave you hanging!

  • Absolutely! I love creating personalized items. You can always send me a message first with your ideas, and I’ll let you know what’s possible.

    Please understand that customs may take 2 - 6 weeks to make, as it may take some time to get all the supplies/charms needed, and for it to dry completely.

  • Our items feature a mix of resin cabochons, glitter, acrylic charms, polymer clay accents, resin charms, and embellishments securely glued onto sturdy blanks. Each piece is handmade with care.

    The decoden cream is silicone-based and similar to caulk that you get from the hardware store.

  • Yes, they can be made for kids! However, please note that they contain small parts that may pose a choking hazard. Always supervise young children and do not allow them to put items in their mouths.

    Please note that all decoden items sold in this shop feature small decorative pieces that are securely glued onto each item. While every effort is made to ensure durability, these embellishments may pose a choking hazard if detached.
    These items can be for children, but they are not intended for unsupervised use by infants or toddlers. Always supervise young children, and do not allow them to put the clips in their mouths.

    By purchasing, you acknowledge that you understand the potential risks and agree to use these items responsibly.

  • Processing time is typically 1-3 days for items that are already made. Shipping times vary by location and carrier. You’ll receive tracking info once your order ships.

    Made-to-order items take 7-14 days to complete. If it ends up taking longer, I will message you personally about the delay.


    Customs may take 2-6 weeks to ship. Depending on the supplies I have in stock and how long it will take to dry.

  • Please contact me within 3 days of delivery with photos of the damage. I’ll work with you to resolve the issue—whether that’s a replacement or refund.

  • Due to the handmade and often customized nature of my decoden accessories, I’m unable to accept returns or exchanges.

    Additionally, for hygiene reasons, hair accessories are considered personal-use items. Once worn or tried on, they cannot be safely returned or restocked.

    That said, your satisfaction is very important to me. If your item arrives damaged or there’s an issue with your order, please contact me within 3 days of delivery, and I’ll do my best to make it right!

  • You can contact me by filling out the form on the Contact Us page found in the navigation bar.

    OR

    For faster responses, you can DM me on my Instagram: @kawaiicorecreations

  • Check your emails! I’ll be communicating with you there. I take at least 24 hours (usually less than that) to respond to you. If you don’t see anything in your inbox, please check your Spam folder.